Cloud 9 Software acquires Customer Experience Management software company

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Cloud 9 Software acquires Customer Experience Management software company

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Dental Tribune USA

By Dental Tribune USA

Thu. 18 August 2022

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Cloud 9 Software, a leading provider of cloud-based practice management systems for orthodontists, pediatric dentists and dental/orthodontic service organizations, recently acquired ToothFairy LP, a Customer Experience Management (CXM) software designed for the orthodontic industry.

ToothFairy can help orthodontists optimize their sales pipeline and maximize returns by leveraging the personal insights of potential patients and best practices from other industries.

ToothFairy is the culmination of years of research and applying high-reliability organizational principles to orthodontic practice management. ToothFairy aims to solve the five biggest problems facing orthodontists today: losing patients to competition, hiring and retaining talent, winning new patients, patient recalls falling through the cracks, and leading and motivating teams.

Trude Henderson, founder of ToothFairy, has also joined Cloud 9 in the role of director, practice growth strategy. Henderson says: “We are thrilled to complete our partnership with Cloud 9, a company that shares our commitment to providing customers with the modern solutions they need to help improve their competitive advantage, accelerate sales velocity and better serve patients, thus enabling them to retain existing customers for generations to come and win new ones — sooner.”

Mike Ressel, CEO of Cloud 9 Software, expressed his enthusiasm for the acquisition. “The acquisition of ToothFairy represents Cloud 9’s ongoing commitment to being the strategic platform of choice for practice growth and optimization. Enabling more starts and retaining talented staff have never been more critical to our customers’ success. We are delighted to extend ToothFairy’s game-changing capabilities to our valued customers.”

Cloud 9 customers will be able to add the new service to take advantage of the revolutionary CXM tools that help practices to shorten the learning curve for new treatment coordinators, increase sales velocity, remove pipeline roadblocks and prevent lost sale opportunities. The proprietary algorithm zeroes in on consumer buying motivations, differentiates “hot vs.cold” leads and helps staff overcome objections with real-time coaching, scripting and call-to-action buttons. Current users of ToothFairy have called the Recall Fall Protection system “the most robust and easy-to-use in the industry,” according to the company.

For more information about Cloud 9 Software, check out its website at www.cloud9.software.

 

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