Dental News - Panel addresses how to improve customer experience in health-care industry

Dental Tribune USA

Thu. 27 July 2017

save

MELVILLE, N.Y., USA: Ron Appel, vice president and general manager, U.S. Repair Business Group and Global Handpiece and Small Equipment Solutions Group, Henry Schein Inc., and Jeremy Ross, director of business operations & development, Henry Schein Inc., recently participated in a panel discussion hosted by UPS at its Women’s Business Resource Group (Women’s BRG) Meeting.

The “Customer View Point” panel addressed overall customer experience and how to change the conversation among UPS customers from price to value.

“We are thrilled to have been invited to address the Women’s BRG of UPS and share feedback among attendees from various market sectors who share a common goal of providing an optimal customer experience that impacts business success,” Appel said. “At Henry Schein, we are always looking for ways to reinvent our business model and improve the customer experience, and appreciate the platform UPS gave us to share some of the company’s successes as a result of our ongoing evolution and transformation in health care.”

Attended by nearly 60 UPS-ers at all levels from administrative to senior management and from all departments, including finance, business development and operations, the event served to help UPS-ers better understand how they can improve the customer experience, as well as change the perception of UPS as a valued partner among customers, and not just a transportation carrier.

(Source: Henry Schein Inc.)

To post a reply please login or register

Enhancing the customer experience

CHICAGO, Ill., USA: During the recent Chicago Dental Society Midwinter Meeting, the top executives from Henry Schein invited members of the dental industry ...

Oral Health America gala raises funds to improve access to care

CHICAGO, Ill., USA: It’s become an annual tradition and is considered by many to be the premier networking event of the year: Oral Health ...

New law seeks to improve access to oral health care for underserved patients

CHICAGO, Ill., USA: The American Dental Association (ADA) commends Congress for passing the Action for Dental Health Act. For years, dentists have worked to...

Increase profits, improve case acceptance and experience the alternative to third-party financing

DentalBanc has designed a solution to help dentists offer monthly payment options to their patients without creating extra work for their staff. As an ...

Q&A: How to improve implant stability

SAN DIEGO, Calif., USA: At the American Academy of Periodontology’s annual meeting in September, Dental Tribune had the opportunity to interview ...

How to improve our diagnostic acumen: Teach it to our residents — Part II

To continue the discussion regarding what our residents are missing in his or her orthodontic training, nothing is a better teacher than personal ...

How do I improve guided surgery outcomes?

Guided surgery for implant placement provides great benefits for clinicians but can also create complications. Because of this dichotomy, some dentists shy ...

How health-care financing works for practices and patients

A 2011 report released by the Institute of Medicine, Advancing Oral Health in America, indicates that uneven and limited access to dental health care and ...

Health reform expected to polish dental industry

NEW YORK, NY, USA: Through 2016, the dental industry will benefit from positive demographic trends, an improving economic environment and greater access to ...

How to improve our diagnostic acumen: Teach it to our residents — Part I

Are orthodontists responsible for examining the occlusion, teeth and gingiva? Yes, for sure, but we also have a responsibility to use our training and ...

Education

Live webinar
Thu. 18 July 2024
8:00 PM EST (New York)