Henry Schein and AWS collaborate to transform ddentistry

Henry Schein

Wed. 5 November 2025

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AMERICAN FORK, Utah, US: Henry Schein One, a leading global provider of dental technology, today announced a new partnership with Amazon Web Services (AWS), the world’s most comprehensive and widely used cloud platform. Together, the companies will integrate AWS’s generative artificial intelligence (AI) technologies across the Henry Schein One platform—including Dentrix, Dentrix Ascend and Dentally—to usher in a new era of AI-powered dentistry.

At the centre of this partnership is Henry Schein One’s ambitious global AI strategy—a multilayered initiative to transform how dental professionals manage their practices and deliver care. The company’s goal is to offer the world’s first AI-augmented practice management system, unifying tools and workflows that have traditionally existed separately. AI will be natively embedded across every step of the dental journey—including booking, imaging, payments and treatment presentation—to eliminate friction and help improve outcomes.

“This collaboration represents a pivotal moment for dentistry,” said Dr Ryan Hungate, chief clinical and strategy officer at Henry Schein One, in a press release. “Cutting-edge AI is finally meeting clinical expertise. We’re not just improving workflows—we’re reimagining how dental care is delivered, documented and optimised around the world. Our vision is to create an AI-first ecosystem that supports every aspect of care—from diagnostics to documentation, from claims to patient engagement—integrating intelligence into the core of every experience. This is the future of dentistry: connected, efficient and profoundly human.”

Among the benefits of the enhanced platform are a real-time documentation assistant that uses AI to capture and summarise patient interactions, and voice-activated periodontal charting, which enables hands-free charting to reduce administrative burden and improve accuracy. Beyond these immediate clinical benefits, the partnership will introduce predictive business intelligence, automated claims validation and dynamic pricing tools—giving practices the insights they need to optimise operations and revenue cycles. AI-driven scheduling and communication tools will further personalise the patient experience, helping to reduce no-shows and improve engagement at every touchpoint. Leveraging AWS’s globally scalable infrastructure, the company will expand its intelligent platform’s capabilities across the US, UK and EU, helping ensure seamless interoperability and consistent standards of care worldwide.

“We’re proud to combine AWS’s AI services, including Amazon Bedrock and Transcribe Medical, with Henry Schein One’s deep domain expertise in dentistry,” said Dan Sheeran, vice president and general manager of healthcare and life sciences at AWS. “Together, we’re building the industry’s first AI solutions that can meaningfully improve patient outcomes while reducing the administrative load on dental professionals. This partnership shows what’s possible when technology and healthcare innovation move in lockstep.”

By building secure, regulation-compliant and interoperable systems, Henry Schein One aims to lead the industry. It will help dental professionals focus on what matters most—delivering care, not managing complexity—while providing data privacy.