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New online portal offers a streamlined handpiece repair process

The Henry Schein ProRepair expert repair technicians have a combined 150-plus years of experience in dental repairs, and more than half a million completed repairs. (Photo: Henry Schein Inc.)

Thu. 1 July 2021


MELVILLE, N.Y., USA: Henry Schein Inc. has announced the launch of the ProRepair Handpiece Portal, an online platform for dental professionals to submit a request for dental handpiece repairs, check the status of a repair once shipped and manage a personal handpiece profile.

The introduction of the ProRepair Handpiece Portal provides users with a seamless, easy-to-use system for requesting, shipping and tracking handpiece repairs, according to the company. Dental professionals simply input information about their handpiece, along with the handpiece repairs requested. For existing ProRepair customers, any handpiece that has been previously serviced will be auto populated into the portal.

Designed with transparency in mind, the cost of repairs is provided, helping customers make educated decisions about the maintenance of their handpieces before sending. Once the repair request is submitted and approved, dentists will receive instructions to ship their handpiece quickly and easily to Henry Schein ProRepair’s skilled technicians.

To access the new ProRepair Handpiece Portal and start a handpiece repair, visit https://www.prorepaironline.com/.

“We are excited to offer the new ProRepair Handpiece Portal to dental professionals, as we understand that having a transparent, simple and fast process for handpiece repairs helps minimize disruption in the practice workflow when repairs are needed,” said Kent Eggleston, executive director, Handpiece and Small Equipment Solutions, Henry Schein Inc. “The Henry Schein ProRepair team stands ready and is committed to providing a reliable repair process that helps ensure dental professionals spend more time delivering quality patient care.”

In addition to an online submission process, the ProRepair Handpiece Portal enhances visibility and tracking, allowing dental professionals to check the live status of each repair with just a few clicks.

(Source: Henry Schein Inc.)

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