Dental News - Is it time to streamline your phone system?

Dental Tribune USA

Thu. 2 January 2014

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RYE BROOK NY, USA: Broadview Networks, a provider of cloud-based business communications services, was selected to upgrade the David R. Brown, DDS, dental practice communications system with OfficeSuite Dental. The new system integrates industry-leading Dentrix G5 practice management software from Henry Schein and OfficeSuite, Broadview Networks’ award-winning cloud-based business phone system, to provide an all-inclusive communications system specifically designed for dental practices.

When Dr. Brown of Yakima, Wash., decided his practice needed a new phone system to streamline communications, his office manager, Katrina Vickers, conducted research to identify the most comprehensive solution that would meet Brown’s practice needs. She knew the practice needed a solution that was optimally efficient for staff, cost effective for Brown and would aid the staff in improving the patient experience.

OfficeSuite Dental allows practice staff to efficiently prioritize phone calls, schedule appointments and even collect outstanding balances. With OfficeSuite Dental, an automatic pop-up window is triggered on the practice PC when a patient calls. This window displays important patient records, including family history, appointments and clinical details, prescriptions and account balance information.

This helps dental practice staff members improve employee efficiency by having the most relevant information at their fingertips. It also helps enhance patient satisfaction by avoiding data entry errors and reducing the amount of time spent on the phone during routine calls.

The new system improved the way Brown’s front desk operates and the ease with which staff are able to service customers.

“[OfficeSuite Dental] definitely helps improve our patient care and our correspondence by making everything so much quicker,” Vickers said. “We are able to remind patients about account balances, scheduled appointments and inform them of upcoming family member appointments. We are able to be so much more thorough in our conversations, rather than constantly putting patients on hold to reference such information.

“I would absolutely recommend OfficeSuite Dental to any office because it has saved us so much time and effort in the easiest ways,” she said. “I just couldn’t be more pleased with the product and with the customer service.”

To learn more, visit OfficeSuiteDental.com. OfficeSuite Dental is available through Henry Schein, and Broadview phone systems are available as part of the Henry Schein TechCentral portfolio of computer and business technology solutions.

(Source: Broadview Networks)

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