Henry Schein One unveils natively embedded voice workflow

Henry Schein

Fri. 28 November 2025

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AMERICAN FORK, Utah, US: Following the announcement of its collaboration with Amazon Web Services, Henry Schein One has unveiled its embedded artificial intelligence (AI) and automation workflows. This includes Voice Notes, which helps practices close revenue gaps through clean claims and modernise more effectively.

“Our goal isn’t piecemeal AI and automation; it’s natively embedded AI with a purpose,” Dr Ryan Hungate, chief clinical and strategy officer at Henry Schein One, said in a press release. “We’re seamlessly building it into every part of the practice. From the first phone call to the final payment, AI is already embedded through multiple points within the Henry Schein One ecosystem—helping dental teams save time, increase accuracy and improve margins.”

Start with cleaner claims and sharper intake

Henry Schein One’s newly launched Forms workflow captures insurance data from a simple photograph of the patient’s card, making record entry faster and more accurate. “The new Forms save our front office teams significant time, allowing them to focus on patients. Our patients appreciate how easy the forms are and the time they save during their visits. As partners, Henry Schein One helped us deliver a win–win–win for our team member experience, patient experience and operational efficiency,” said Matt Hall, chief experience officer at dental support organisation Smile Brands. “Building the forms for scale, while allowing customisation, is seamless and powerful. Features like automatic field-level write-back, ID capture or optical character recognition and intuitive user experience for patients ensure our offices receive the most accurate patient data so we can best serve them. We’ve successfully rolled them out across all our practices on Dentrix Ascend.”

To further streamline pre-appointment workflows, Eligibility Pro extracts real-time benefits from insurance portals and adds the coverage details to the patient’s record. This allows front office teams to have accurate eligibility information before the appointment starts.

Deliver smarter care chairside

Once the patient is in the chair, Detect AI, powered by VideaHealth, helps teams diagnose with greater confidence. This dental AI platform, cleared by the US Food and Drug Administration, identifies dental caries and bone loss directly on radiographs, helping patients clearly understand clinical findings and treatment recommendations. The new Detect AI Impact Panel takes this a step further by increasing patient understanding, trust and, ultimately, treatment acceptance.

Document hands-free

The new Voice Notes maps chairside conversations into accurate clinical records using generative AI to transcribe and summarise in real time. This reduces administrative burden and frees teams to focus on patient care. A recent Yale University study found that the proportion of clinicians who reported burn-out decreased by 13 percentage points within 30 days of adopting an AI scribe solution.

Keep every conversation connected

The new Ascend Phones software ties patient communication directly to the record, giving teams instant context to allow them to answer questions confidently. A call pop displays key details as soon as the phone rings, while AI-powered summaries capture conversation notes and sentiment automatically—creating consistent, high-quality interactions.

Support every role, any time

Rounding out the newest workflow enhancements is Claire, a multilingual 24/7 support assistant available by chat or phone. Henry Schein One is the only company connecting every part of the dental journey—forms, eligibility, imaging, treatment planning, documentation and claims—to truly monitor practice performance and protect profits.

Looking to the future

Henry Schein One will continue to lead the industry with its next wave of AI-enabled solutions, including predictive tools for scheduling and case acceptance, AI-driven assistants that support documentation and coding for cleaner claims, and unified analytics dashboards that provide a complete view of clinical and operational performance. “Henry Schein One isn’t just talking about the future of dentistry; they’re building workflows that are intuitive, allowing AI to make a real impact today for clinicians,” said Dr Jason Mann, co-founder and chief dental officer at Providence Dental Partners.

To explore how embedded AI can support your practice, visit Henry Schein One at Booth 4021 during the Greater New York Dental Meeting, from 30 November to 3 December. Join the company for daily happy hour at 4:30 p.m. until 2 December.

For more information about Henry Schein One and its range of innovative products, visit the company website.