OfficeSuite Dental maximizes the result of every patient interaction

Despite all of the sophisticated technology used in modern dental offices, from imaging and analysis to restoration and hygiene technologies, when the phone rings, the dental receptionist has no idea who is calling or the nature of the call. Valuable time is lost identifying the patient, pulling up information from the practice management software, and then figuring out the reason for the call.

To help dentists improve both the patient experience and their practice’s efficiency, OfficeSuite Dental delivers everything they need to communicate with patients and other practice locations. The system integrates the industry-leading Dentrix G5 practice management software from Henry Schein Inc. and OfficeSuite, Broadview Networks’ award-winning cloud-based business phone system, to provide an all-inclusive communications system specifically designed for dental practices.

The moment a patient calls your practice, OfficeSuite uses the Dentrix integration software to trigger an automatic pop-up window on front desk staff PCs. The pop-up window lets practice staff know who is calling, where their account stands, when their next appointments are scheduled, if they are due for treatment (x-rays, cleaning, etc.), and not only for the patients themselves, but for their family members as well — all before the phone is even answered. By having this data at their fingertips, your staff can create, confirm or reschedule appointments in seconds for the patients and their families. They can also answer questions about their prescriptions and treatments, and collect overdue balances during that one phone call.

See the image above of the OfficeSuite Dental call pop-up window (note: all data shown is illustrative only).

OfficeSuite Dental enables your employees to not only anticipate patients’ needs, but to also address multiple needs in less time without any searching. And by enabling staff to accomplish multiple tasks in less time, you can boost your practice’s overall efficiency while lowering your day-to-day costs.

“When a patient calls, all their Dentrix patient information pops up on one screen,” said David R. Brown, DDS, of Yakima, Wash., a user of OfficeSuite Dental on Dentrix G5. “It helps us book more appointments and get more accomplished.”

OfficeSuite Dental is targeted at making front office staff more productive. By doing so, the dental practice becomes more efficient and resources can be utilized in the most cost-effective manner. This allows a receptionist to handle patient calls significantly faster, which means more calls in less time, translating into more satisfied patients, and more business for the practice.

If a dental office has more than one person handling incoming calls, OfficeSuite Dental technology can even be configured to identify and route calls from new patients to a designated staff member.

OfficeSuite is Broadview’s easy-to-use, cloud-based phone solution that provides dental offices of any size with an IP-based phone system, unlimited nationwide calling and an intuitive website for quick and easy updates. It delivers a complete communication solution with state-of-the-art features and applications that require no capital investment, maintenance contracts or additional IT resources. OfficeSuite and OfficeSuite Dental customers also benefit from Broadview’s award-winning customer service and support.

OfficeSuite Dental is an innovation in the dental industry and has been recognized by the American Business Awards, INTERNET TELEPHONY Magazine and InformationWeek 500. For the first time, dental professionals have a state-of-the-art, cloud-based telephone system integrated with their existing Dentrix G5 database infrastructure. The solution requires no change to existing procedures for data handling or any new training for call staff. The office staff will continue to use a database they are familiar with, but with OfficeSuite DentalTM, it works in conjunction with their new feature-rich phone system. It gives practices a professional image, makes their staff more productive and dramatically improves patient satisfaction.

OfficeSuite Dental is available as part of Henry Schein’s TechCentral portfolio of business technology solutions for dental offices of all sizes.