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Simplifeye offers a digital toolset to extend your front desk. (Photo: Simplifeye)

Extend your front desk with digital tools from Simplifeye

By Dental Tribune USA
September 24, 2020

A set of innovative digital tools available from Simplifeye, run by trained humans, acts as an extension of your dental practice’s front desk. It’s that simple.

No 1 tool: Amplify 24/7 live chat

Did you know 79 percent of website users prefer a live chat for their customer service? Integrating Amplify live chat into your website can take on a slew of supportive tasks virtually. Amplify can schedule appointments, answer questions and triage inbound patient inquiries throughout the day and night. What’s more, practices that use Amplify see an average of 6 to 10 new patients a month, according to the company.

Extend even further with Direct Scheduling

Just imagine your patients easily scheduling an appointment from the convenience of their phone, tablet or laptop whenever they want. It’s easy. Install Simplifeye’s Amplify live chat product in your existing PMS — if you’d like — and patients chat online with Smile Specialists at any time to book an appointment. From there, the Smile Specialist completes the booking and sends the patient a confirmation email. You maintain control of your schedule and they do the legwork.

Here’s your first, second and third opinion

The Amplify live chat has just won Cellerant Best of Class Technology Award for the third time. The honor is considered the “Oscars of dentistry.” Simplifeye was one of the few that Cellerant thought made an impact on how practices operate now and into the future. “We are humbled every time we’re recognized, especially from folks who use it every day,” Simplifeye said.

Simplifeye offers a digital toolset to extend your front desk. The company is offering 30 days free. (Photo: Simplifeye)

Simplifeye customer Cynthia K. Bratessani, DDS, said, “Amplify works! Patients are busy and when they see a chat on your website, they are pulled in. The Smile Specialists know exactly what to say. Amazing!”

Be more available for patients with Connect

Simplifeye’s turnkey, HIPAA-compliant teledental platform, called Connect, allows you to meet patients face-to-face and collect consent, even when you’re miles apart. It’s easy to use for both patients and practices with a simple video interface that can be used on any device, according to the company.

Another front desk life-saver: Automated payments

Save your staff time and recoup more revenue with Simplifeye’s automated Payments workflow. It allows you to process both in-office and online transactions, send invoices by text and email and creative customizable payment plans in HIPAA-compliant fashion — with 0 percent merchant fees, according to the company.

It’s all super easy to implement

Whether you want to set up Amplify separately or together with the Connect and Payments, anything can be implemented overnight, according to Simplifeye.

More information is available from Simplifeye by clicking here. The company is offering 30 days free.

(Source: Simplifeye)

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